{"id":172494,"date":"2026-03-21T16:21:10","date_gmt":"2026-03-21T15:21:10","guid":{"rendered":"https:\/\/www.november.sk\/?page_id=172494"},"modified":"2026-10-23T23:47:15","modified_gmt":"2026-10-23T21:47:15","slug":"vop","status":"publish","type":"page","link":"https:\/\/www.november.sk\/en\/vop\/","title":{"rendered":"V\u0161eobecn\u00e9 obchodn\u00e9 podmienky"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-0\"><div class=\"row exa-top-padding exa-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell\" ><div class=\"uncont no-block-padding col-custom-width\" style=\" max-width:80%;\" ><div class=\"uncode_text_column\" ><\/p>\n<h2><span style=\"font-weight: 400;\">V\u0160EOBECN\u00c9 OBCHODN\u00c9 PODMIENKY<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Tieto obchodn\u00e9 podmienky platia pri n\u00e1kupe v internetovom obchode <\/span><a href=\"http:\/\/november.sk\"><span style=\"font-weight: 400;\">november.sk<\/span><\/a><span style=\"font-weight: 400;\">\u00a0 ktor\u00e9ho prev\u00e1dzkovate\u013eom je Bearquarters, s.r.o., so s\u00eddlom 9. m\u00e1ja 46, 977 03, Brezno , I\u010cO: 47584378, zap\u00edsan\u00e1 na Okresnom s\u00fade Bansk\u00e1 Bystrica, vlo\u017eka \u010d\u00edslo:\u00a0 26418\/S, email: ahoj@november.sk, kontaktn\u00e1 osoba: Miroslav Medve\u010f, tel. \u010d. +421 903 185 552.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Obchodn\u00e9 podmienky s\u00fa s\u00fa\u010das\u0165ou uzavretej k\u00fapnej zmluvy medzi pred\u00e1vaj\u00facim na jednej strane a kupuj\u00facim na strane druhej. V\u0161etky zmluvn\u00e9 vz\u0165ahy s\u00fa uzatvoren\u00e9 v s\u00falade s pr\u00e1vnym poriadkom Slovenskej republiky. V pr\u00edpade, \u017ee je zmluvnou stranou spotrebite\u013e, riadia sa vz\u0165ahy neupraven\u00e9 t\u00fdmito obchodn\u00fdmi podmienkami z\u00e1konom \u010d. 40\/1964 Z. z., ob\u010diansky z\u00e1konn\u00edk, z\u00e1konom \u010d. 250\/2007 Z. z., o ochrane spotrebite\u013ea, z\u00e1konom \u010d. 102\/2014, o ochrane spotrebite\u013ea pri predaji tovaru alebo poskytovan\u00ed slu\u017eieb, z\u00e1konom \u010d. 22\/2004 Z.z. o elektronickom obchode, v\u0161etky v platnom znen\u00ed.<\/span><\/p>\n<h3><\/h3>\n<h3>Vymedzenie pojmov<\/h3>\n<p><b>K\u00fapna cena <\/b><span style=\"font-weight: 400;\">&#8211; cena, ktor\u00e1 je zverejnen\u00e1 na Webstr\u00e1nke pri Tovare, v \u010dase odoslania Objedn\u00e1vky a uveden\u00e1 v samotnej Objedn\u00e1vke, za ktor\u00fa Kupuj\u00faci Tovar kupuje.<\/span><br \/>\n<b><\/b><\/p>\n<p><b>K\u00fapna zmluva <\/b><span style=\"font-weight: 400;\">&#8211; zmluva uzatvoren\u00e1 medzi Pred\u00e1vaj\u00facim a Kupuj\u00facim prostredn\u00edctvom Webstr\u00e1nky, na z\u00e1klade ktorej sa Pred\u00e1vaj\u00faci zav\u00e4zuje doda\u0165 Kupuj\u00facemu Tovar a Kupuj\u00faci sa zav\u00e4zuje Tovar prevzia\u0165 a zaplati\u0165 Pred\u00e1vaj\u00facemu K\u00fapnu cenu. K\u00fapnou zmluvou sa pova\u017euje aj spotrebite\u013esk\u00e1 K\u00fapna zmluva uzatvoren\u00e1 medzi Pred\u00e1vaj\u00facim a Spotrebite\u013eom.<\/span><\/p>\n<p><b>Kupuj\u00faci <\/b><span style=\"font-weight: 400;\">&#8211;\u00a0 je fyzick\u00e1 alebo pr\u00e1vnick\u00e1 osoba, ktor\u00e1 nakupuje v\u00fdrobky alebo pou\u017e\u00edva slu\u017eby pre osobn\u00fa potrebu alebo pre potrebu pr\u00edslu\u0161n\u00edkov svojej dom\u00e1cnosti.<\/span><\/p>\n<p><b>Kupuj\u00faci &#8211; podnikate\u013e <\/b><span style=\"font-weight: 400;\">je pr\u00e1vnick\u00e1 osoba alebo fyzick\u00e1 osoba \u2013 podnikate\u013e, ktor\u00e1 kon\u00e1 v r\u00e1mci predmetu svojej obchodnej \u010dinnosti alebo inej podnikate\u013eskej \u010dinnosti a nakupuje v\u00fdrobky alebo u\u017e\u00edva slu\u017eby za \u00fa\u010delom svojho podnikania, ich \u010fal\u0161eho predaja \u010di obchodovania s nimi.<\/span><\/p>\n<p><b>Doru\u010dovate\u013e <\/b><span style=\"font-weight: 400;\">&#8211; spolo\u010dnos\u0165 Packeta \u2013 kuri\u00e9rska spolo\u010dnos\u0165, ktorej predmetom \u010dinnost\u00ed je poskytovanie kuri\u00e9rskych, prepravn\u00fdch, skladovac\u00edch a doplnkov\u00fdch slu\u017eieb.<\/span><\/p>\n<p><b>Ob\u010diansky z\u00e1konn\u00edk &#8211; <\/b><span style=\"font-weight: 400;\">z\u00e1kon \u010d. 40\/1964 Zb. Ob\u010diansky z\u00e1konn\u00edk v znen\u00ed neskor\u0161\u00edch predpisov.<\/span><\/p>\n<p><b>Obchodn\u00fd z\u00e1konn\u00edk &#8211; <\/b><span style=\"font-weight: 400;\">z\u00e1kon \u010d. 513\/1991 Zb. Obchodn\u00fd z\u00e1konn\u00edk v znen\u00ed neskor\u0161\u00edch predpisov.<\/span><\/p>\n<p><b>Objedn\u00e1vka<\/b><span style=\"font-weight: 400;\"> &#8211; formul\u00e1r dostupn\u00fd na Webstr\u00e1nke, cez ktor\u00fd Kupuj\u00faci objedn\u00e1va <\/span><i><span style=\"font-weight: 400;\">(kupuje)<\/span><\/i><span style=\"font-weight: 400;\"> vybran\u00fd Tovar.<\/span><\/p>\n<p><b>Pred\u00e1vaj\u00faci<\/b><span style=\"font-weight: 400;\"> &#8211; spolo\u010dnos\u0165 Bearquarters, s.r.o., so s\u00eddlom 9. m\u00e1ja 46, 977 03, Brezno , I\u010cO: 47584378, zap\u00edsan\u00e1 na Okresnom s\u00fade Bansk\u00e1 Bystrica, vlo\u017eka \u010d\u00edslo:\u00a0 26418\/S,, e-mail: ahoj@november.sk, tel. \u010d\u00edslo +421 903 185 552.<\/span><\/p>\n<p><b>Tovar<\/b><span style=\"font-weight: 400;\"> predmet k\u00fapy \u0161pecifikovan\u00fd v Objedn\u00e1vke, ktor\u00fd Kupuj\u00faci kupuje prostredn\u00edctvom Webstr\u00e1nky a na z\u00e1klade K\u00fapnej zmluvy a ktor\u00e9ho vlastnosti, povaha a druh je uveden\u00fd na Webstr\u00e1nke.<\/span><\/p>\n<p><b>Z\u00e1kon o ochrane spotrebite\u013ea<\/b><span style=\"font-weight: 400;\"> &#8211; z\u00e1kon \u010d. 108\/2024 Z. z. o ochrane spotrebite\u013ea a o zmene a doplnen\u00ed niektor\u00fdch z\u00e1konov.<\/span><\/p>\n<p><b>Z\u00e1kon o DPH <\/b><span style=\"font-weight: 400;\">&#8211; z\u00e1kon \u010d. 22\/2004 Z. z. o dani z pridanej hodnoty v znen\u00ed neskor\u0161\u00edch predpisov.<\/span><\/p>\n<p><b>Webstr\u00e1nka<\/b><span style=\"font-weight: 400;\"> &#8211; webov\u00e1 str\u00e1nka pred\u00e1vaj\u00faceho: <\/span><a href=\"https:\/\/november.sk\"><span style=\"font-weight: 400;\">november.sk<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><\/h3>\n<h3>Objedn\u00e1vka a uzatvorenie k\u00fapnej zmluvy<\/h3>\n<p><span style=\"font-weight: 400;\">Kupuj\u00faci si vyberie produkt na z\u00e1klade aktu\u00e1lnej ponuky uverejnenej na internetovej str\u00e1nke <\/span><a href=\"http:\/\/www.november.sk\"><span style=\"font-weight: 400;\">www.november.sk<\/span><\/a><span style=\"font-weight: 400;\">, tento v\u00fdber potvrd\u00ed kliknut\u00edm na tla\u010didlo \u201cPrida\u0165 do ko\u0161\u00edka\u201d, vypln\u00ed objedn\u00e1vkov\u00fd formul\u00e1r (meno, email, telef\u00f3ne \u010d\u00edslo, doru\u010dovaciu adresu), zvol\u00ed si po\u010det produktov (pr\u00edpadne spresn\u00ed parametre produktu) a vyberie sp\u00f4sob platby (dobierka, platba kartou, bankov\u00fd prevod, paypal)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Objedn\u00e1vky uskuto\u010dnen\u00e9 prostredn\u00edctvom internetov\u00e9ho obchodu\u00a0 <\/span><a href=\"http:\/\/www.november.sk\"><span style=\"font-weight: 400;\">www.november.sk<\/span><\/a><span style=\"font-weight: 400;\"> s\u00fa z\u00e1v\u00e4zn\u00e9. Pri odoslan\u00ed objedn\u00e1vky kupuj\u00faci potvrdzuje akt\u00edvnym odklikom, \u017ee sa zozn\u00e1mil a s\u00fahlas\u00ed s t\u00fdmito obchodn\u00fdmi podmienkami.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">N\u00e1vrhom na uzatvorenie zmluvy je umiestnenie pon\u00fakan\u00e9ho tovaru na internetovej str\u00e1nke <\/span><a href=\"http:\/\/www.november.sk\"><span style=\"font-weight: 400;\">www.november.sk<\/span><\/a><span style=\"font-weight: 400;\">, zmluva vznik\u00e1 odoslan\u00edm objedn\u00e1vky kupuj\u00facim a prijat\u00edm objedn\u00e1vky pred\u00e1vaj\u00facim.<\/span><\/p>\n<p><b>Zjavn\u00e1 technick\u00e1 chyba<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">Pred\u00e1vaj\u00faci si vyhradzuje pr\u00e1vo <\/span><b>neprija\u0165 alebo zru\u0161i\u0165 objedn\u00e1vku (odst\u00fapi\u0165 od k\u00fapnej zmluvy)<\/b><span style=\"font-weight: 400;\"> v pr\u00edpade zjavnej chyby pri uveden\u00ed ceny, z\u013eavy, dostupnosti alebo in\u00fdch podstatn\u00fdch \u00fadajov o tovare (najm\u00e4 <\/span><b>nulov\u00e1 cena<\/b><span style=\"font-weight: 400;\">, zjavne nespr\u00e1vna cena alebo technick\u00e1 chyba syst\u00e9mu), a to z d\u00f4vodu omylu v zmysle <\/span><b>\u00a7 49a v spojen\u00ed s \u00a7 40a z\u00e1kona \u010d. 40\/1964 Zb. Ob\u010diansky z\u00e1konn\u00edk<\/b><span style=\"font-weight: 400;\">. Pred\u00e1vaj\u00faci je povinn\u00fd o tejto skuto\u010dnosti kupuj\u00faceho bezodkladne informova\u0165 a v pr\u00edpade u\u017e uhradenej platby vr\u00e1ti\u0165 prijat\u00e9 plnenie bez zbyto\u010dn\u00e9ho odkladu, najnesk\u00f4r do 14 dn\u00ed.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Inform\u00e1cie o jednotliv\u00fdch krokoch ved\u00facich k uzatvoreniu zmluvy vypl\u00fdvaj\u00fa z t\u00fdchto obchodn\u00fdch podmienok a kupuj\u00faci m\u00e1 v\u017edy mo\u017enos\u0165 pred samotn\u00fdm odoslan\u00edm objedn\u00e1vky t\u00fato skontrolova\u0165, pr\u00edpadne ju opravi\u0165.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Zmluva je uzatv\u00e1ran\u00e1 v slovenskom jazyku, ak tomu nebr\u00e1nia okolnosti na strane pred\u00e1vaj\u00faceho ani kupuj\u00faceho, je mo\u017en\u00e9 uzatvori\u0165 zmluvu v inom, pre obe strany zrozumite\u013enom, jazyku.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Prev\u00e1dzkovate\u013e spolu s tovarom dod\u00e1 kupuj\u00facemu v\u0161etky n\u00e1le\u017eit\u00e9 doklady, ktor\u00e9 sa k tovaru vz\u0165ahuj\u00fa: fakt\u00faru (da\u0148ov\u00fd doklad), pr\u00edp. z\u00e1ru\u010dn\u00fd list (ak ho v\u00fdrobca poskytuje).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Kupuj\u00faci m\u00f4\u017ee zru\u0161i\u0165 objedn\u00e1vku e-mailom, alebo telefonicky. Pre zru\u0161enie objedn\u00e1vky treba nap\u00edsa\u0165 \u017eiados\u0165 na adresu <\/span><a href=\"mailto:ahoj@november.sk\"><span style=\"font-weight: 400;\">ahoj@november.sk<\/span><\/a><span style=\"font-weight: 400;\">, alebo na t.\u010d. +421 903 185 552.<\/span><\/p>\n<h3><\/h3>\n<h3>Ceny<\/h3>\n<p><span style=\"font-weight: 400;\">Ceny jednotliv\u00fdch produktov s\u00fa uv\u00e1dzan\u00e9 vr\u00e1tane dane z pridanej hodnoty (DPH) vo v\u00fd\u0161ke 23 % a v\u0161etk\u00fdch ostatn\u00fdch dan\u00ed. Spotrebite\u013e m\u00e1 mo\u017enos\u0165 zozn\u00e1mi\u0165 sa s lehotou, po\u010das ktorej je pred\u00e1vaj\u00faci viazan\u00fd svojou ponukou vr\u00e1tane ceny.<\/span><\/p>\n<p><b>Kone\u010dn\u00e1 cena<\/b><span style=\"font-weight: 400;\"> je uv\u00e1dzan\u00e1 v objedn\u00e1vkovom formul\u00e1re tesne pred odoslan\u00edm objedn\u00e1vky, je uveden\u00e1 vr\u00e1tane DPH, popr\u00edpade v\u0161etk\u00fdch ostatn\u00fdch dan\u00ed a poplatkov (baln\u00e9, po\u0161tovn\u00e9\u2026), ktor\u00e9 mus\u00ed spotrebite\u013e pre z\u00edskanie v\u00fdrobku alebo slu\u017eby zaplati\u0165. T\u00fato cenu nie je mo\u017en\u00e9 pred\u00e1vaj\u00facim jednostranne meni\u0165.<\/span><\/p>\n<h2><\/h2>\n<h3>Dodacie podmienky<\/h3>\n<p><span style=\"font-weight: 400;\">Tovar, ktor\u00fd je na sklade, je expedovan\u00fd najnesk\u00f4r do 5 dn\u00ed. Tovar, ktor\u00fd na sklade nie je, je v\u017edy ozna\u010den\u00fd pojmom \u201cNie je na sklade\u201d jeho dostupnos\u0165 over\u00edte ot\u00e1zkou na email: <\/span><a href=\"mailto:ahoj@november.sk\"><span style=\"font-weight: 400;\">ahoj@november.sk<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dodacia lehota tovaru, ktor\u00fd nie je skladom, je maxim\u00e1lne 30 dn\u00ed. Dodacia lehota tovaru, ktor\u00fd je na objedn\u00e1vku, je v\u017edy uveden\u00e1 v popise konkr\u00e9tneho produktu.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tovar je zasielan\u00fd prostredn\u00edctvom kuri\u00e9rskej slu\u017eby Packeta.<\/span><\/p>\n<h3><\/h3>\n<h3>Platobn\u00e9 podmienky<\/h3>\n<p><span style=\"font-weight: 400;\">K\u00fapnu cenu kupuj\u00faci zaplat\u00ed prev\u00e1dzkovate\u013eovi a to bu\u010f:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">na dobierku<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">bankov\u00fdm prevodom na \u00fa\u010det \u010d. SK04 0900 0000 0052 4117 1540 SWIFT: GIBASKBX<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">kartou<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">paypal<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Google Pay<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Apple Pay<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Kupuj\u00faci m\u00f4\u017ee vyu\u017ei\u0165 z\u013eavov\u00fd kup\u00f3n, ktor\u00fd pri jeho uplatnen\u00ed poskytuje kupuj\u00facemu pr\u00edslu\u0161n\u00fa z\u013eavu. Z\u013eavov\u00e9 kup\u00f3ny neplatia na u\u017e z\u013eavnen\u00e9 produkty vo v\u00fdpredaji &#8211; Pred\u00e1vaj\u00faci m\u00e1 vo v\u00fdnimo\u010dn\u00fdch pr\u00edpadoch pr\u00e1vo rozhodn\u00fa\u0165 inak.<\/span><\/p>\n<h2><\/h2>\n<h3>Z\u00e1ruka, z\u00e1ru\u010dn\u00fd list<\/h3>\n<p><span style=\"font-weight: 400;\">Z\u00e1ru\u010dn\u00e1 doba je 24 mesiacov a za\u010d\u00edna plyn\u00fa\u0165 od prevzatia veci kupuj\u00facim. Ak je na pred\u00e1vanej veci, jej obale alebo n\u00e1vode k nej pripojenom vyzna\u010den\u00e1 lehota na pou\u017eitie, neskon\u010d\u00ed sa z\u00e1ru\u010dn\u00e1 doba pred uplynut\u00edm tejto lehoty.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Na \u017eiados\u0165 kupuj\u00faceho je pred\u00e1vaj\u00faci povinn\u00fd poskytn\u00fa\u0165 z\u00e1ruku p\u00edsomnou formou (z\u00e1ru\u010dn\u00fd list). Ak to povaha veci umo\u017e\u0148uje, posta\u010d\u00ed namiesto z\u00e1ru\u010dn\u00e9ho listu vyda\u0165 doklad o k\u00fape.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Z\u00e1ru\u010dn\u00fd list obsahuje ozna\u010denie pred\u00e1vaj\u00faceho (meno a priezvisko, obchodn\u00e9 meno alebo n\u00e1zov pred\u00e1vaj\u00faceho, jeho s\u00eddlo alebo miesto podnikania), obsah z\u00e1ruky, jej rozsah a podmienky, d\u013a\u017eku z\u00e1ru\u010dnej doby a \u00fadaje potrebn\u00e9 na uplatnenie z\u00e1ruky. Ak z\u00e1ru\u010dn\u00fd list neobsahuje v\u0161etky n\u00e1le\u017eitosti, nesp\u00f4sobuje to neplatnos\u0165 z\u00e1ruky.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Vyhl\u00e1sen\u00edm v z\u00e1ru\u010dnom liste vydanom kupuj\u00facemu alebo v reklame m\u00f4\u017ee pred\u00e1vaj\u00faci poskytn\u00fa\u0165 z\u00e1ruku presahuj\u00facu rozsah z\u00e1konnej z\u00e1ruky, podmienky a rozsah tejto z\u00e1ruky ur\u010d\u00ed pred\u00e1vaj\u00faci v z\u00e1ru\u010dnom liste.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Z\u00e1ruka sa nevz\u0165ahuje na be\u017en\u00e9 opotrebenie, mechanick\u00e9 po\u0161kodenie apod.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Po\u0161tovn\u00e9 n\u00e1klady s\u00favisiace s odosielan\u00edm reklam\u00e1ci\u00ed\/v\u00fdmenami ve\u013ekost\u00ed a vr\u00e1ten\u00edm tovaru od z\u00e1kazn\u00edka k n\u00e1m nehrad\u00edme.<\/span><\/p>\n<h2><\/h2>\n<h3>Zhoda s k\u00fapnou zmluvou<\/h3>\n<p><span style=\"font-weight: 400;\">Pred\u00e1van\u00e1 vec mus\u00ed ma\u0165 po\u017eadovan\u00fa, pr\u00edpadne pr\u00e1vnymi predpismi ustanoven\u00fa akos\u0165, mno\u017estvo, mieru alebo hmotnos\u0165 a mus\u00ed by\u0165 bez v\u00e1d, najm\u00e4 mus\u00ed zodpoveda\u0165 z\u00e1v\u00e4zn\u00fdm technick\u00fdm norm\u00e1m. Ak treba, aby sa pri u\u017e\u00edvan\u00ed veci zachovali osobitn\u00e9 pravidl\u00e1, najm\u00e4 ak sa u\u017e\u00edvanie riadi n\u00e1vodom alebo je upraven\u00e9 technickou normou, je pred\u00e1vaj\u00faci povinn\u00fd kupuj\u00faceho s nimi obozn\u00e1mi\u0165, iba\u017ee ide o pravidl\u00e1 v\u0161eobecne zn\u00e1me. Ak pred\u00e1vaj\u00faci nespln\u00ed t\u00fato povinnos\u0165, je povinn\u00fd nahradi\u0165 kupuj\u00facemu \u0161kodu, ktor\u00e1 z toho vznikla.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3>Prevzatie tovaru<\/h3>\n<p><span style=\"font-weight: 400;\">Kupuj\u00faci m\u00e1 povinnos\u0165 prekontrolova\u0165 neporu\u0161enos\u0165 obalu, \u010di z\u00e1sielka nevykazuje zjavn\u00e9 znaky po\u0161kodenia. V pr\u00edpade zistenia po\u0161kodenia je potrebn\u00e9 sp\u00edsa\u0165 z\u00e1pis\/protokol o po\u0161koden\u00ed so z\u00e1stupcom doru\u010dovate\u013ea; Na z\u00e1klade takto vyhotoven\u00e9ho z\u00e1pisu doru\u010den\u00e9ho pred\u00e1vaj\u00facemu m\u00f4\u017ee n\u00e1sledne kupuj\u00faci odmietnu\u0165 prevzia\u0165 dodan\u00fd tovar s vadou a n\u00e1sledne si uplatni\u0165 reklam\u00e1ciu v\u00e1d tovaru u pred\u00e1vaj\u00faceho. Ak kupuj\u00faci zist\u00ed po\u0161kodenie \u010di in\u00e9 nezrovnalosti a\u017e po prevzat\u00ed z\u00e1sielky, je povinn\u00fd bezodkladne kontaktova\u0165 pred\u00e1vaj\u00faceho. Pokia\u013e tak neurob\u00ed, n\u00e1roky na reklam\u00e1ciu v\u00e1d mu bud\u00fa priznan\u00e9 len ak preuk\u00e1\u017ee, \u017ee tieto vady mal tovar u\u017e v \u010dase jeho prevzatia.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">V pr\u00edpade, \u017ee je z\u00e1sielka poru\u0161en\u00e1, kupuj\u00faci tovar neprevezme a sp\u00ed\u0161e s doru\u010dovacou spolo\u010dnos\u0165ou protokol.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3>Reklam\u00e1cia a jej uplatnenie<\/h3>\n<p><span style=\"font-weight: 400;\">Pred\u00e1vaj\u00faci zodpoved\u00e1 za vady, ktor\u00e9 m\u00e1 predan\u00e1 vec pri prevzat\u00ed kupuj\u00facim.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ak ide o <\/span><b>vadu, ktor\u00fa mo\u017eno odstr\u00e1ni\u0165<\/b><span style=\"font-weight: 400;\">, m\u00e1 kupuj\u00faci pr\u00e1vo, aby bola bezplatne, v\u010das a riadne odstr\u00e1nen\u00e1. Pred\u00e1vaj\u00faci je povinn\u00fd vadu bez zbyto\u010dn\u00e9ho odkladu odstr\u00e1ni\u0165. Kupuj\u00faci m\u00f4\u017ee namiesto odstr\u00e1nenia vady po\u017eadova\u0165 v\u00fdmenu veci, alebo ak sa vada t\u00fdka len \u010dasti veci, v\u00fdmenu \u010dasti, ak t\u00fdm pred\u00e1vaj\u00facemu nevznikn\u00fa neprimeran\u00e9 n\u00e1klady vzh\u013eadom na cenu tovaru alebo z\u00e1va\u017enos\u0165 vady. Pred\u00e1vaj\u00faci m\u00f4\u017ee v\u017edy namiesto odstr\u00e1nenia vady vymeni\u0165 vadn\u00fa vec za plne funk\u010dn\u00fa, ak to kupuj\u00facemu nesp\u00f4sob\u00ed z\u00e1va\u017en\u00e9 \u0165a\u017ekosti.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ak ide o <\/span><b>vadu, ktor\u00fa nemo\u017eno odstr\u00e1ni\u0165<\/b><span style=\"font-weight: 400;\"> a ktor\u00e1 br\u00e1ni tomu, aby sa vec mohla riadne u\u017e\u00edva\u0165 ako vec bez vady, m\u00e1 kupuj\u00faci pr\u00e1vo na v\u00fdmenu veci alebo m\u00e1 pr\u00e1vo od zmluvy odst\u00fapi\u0165. Tie ist\u00e9 pr\u00e1va prisl\u00fachaj\u00fa kupuj\u00facemu, ak ide s\u00edce o odstr\u00e1nite\u013en\u00e9 vady, ak v\u0161ak kupuj\u00faci nem\u00f4\u017ee pre op\u00e4tovn\u00e9 vyskytnutie sa vady po oprave alebo pre v\u00e4\u010d\u0161\u00ed po\u010det v\u00e1d vec riadne u\u017e\u00edva\u0165. Ak ide o in\u00e9 neodstr\u00e1nite\u013en\u00e9 vady, m\u00e1 kupuj\u00faci pr\u00e1vo na primeran\u00fa z\u013eavu z ceny veci.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pred\u00e1vaj\u00faci je povinn\u00fd ur\u010di\u0165 sp\u00f4sob vybavenia reklam\u00e1cie ihne\u010f, v zlo\u017eit\u00fdch pr\u00edpadoch najnesk\u00f4r do 3 pracovn\u00fdch dn\u00ed odo d\u0148a uplatnenia reklam\u00e1cie, v od\u00f4vodnen\u00fdch pr\u00edpadoch, najm\u00e4 ak sa vy\u017eaduje zlo\u017eit\u00e9 technick\u00e9 zhodnotenie stavu v\u00fdrobku alebo slu\u017eby, najnesk\u00f4r do 30 dn\u00ed odo d\u0148a uplatnenia reklam\u00e1cie. Po ur\u010den\u00ed sp\u00f4sobu vybavenia reklam\u00e1cie sa reklam\u00e1cia vybav\u00ed ihne\u010f, v od\u00f4vodnen\u00fdch pr\u00edpadoch mo\u017eno reklam\u00e1ciu vybavi\u0165 aj nesk\u00f4r; <\/span><b>vybavenie reklam\u00e1cie v\u0161ak nesmie trva\u0165 dlh\u0161ie ako 30 dn\u00ed odo d\u0148a uplatnenia reklam\u00e1cie<\/b><span style=\"font-weight: 400;\">. Po uplynut\u00ed lehoty na vybavenie reklam\u00e1cie m\u00e1 spotrebite\u013e pr\u00e1vo od zmluvy odst\u00fapi\u0165 alebo m\u00e1 pr\u00e1vo na v\u00fdmenu v\u00fdrobku za nov\u00fd v\u00fdrobok. Pred\u00e1vaj\u00faci potvrd\u00ed prijatie reklam\u00e1cie okam\u017eite, a vyd\u00e1 ho spotrebite\u013eovi. Najnesk\u00f4r ho v\u0161ak vyd\u00e1 spolu s dokladom o vybaven\u00ed reklam\u00e1cie.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Doba od uplatnenia pr\u00e1va zo zodpovednosti za vady a\u017e do doby ukon\u010denia reklama\u010dn\u00e9ho konania (odovzdanie opraven\u00e9ho v\u00fdrobku, p\u00edsomn\u00e1 v\u00fdzva na prevzatie plnenia alebo jej od\u00f4vodnen\u00e9 zamietnutie) sa do z\u00e1ru\u010dnej doby nepo\u010d\u00edta. V pr\u00edpade v\u00fdmeny veci za nov\u00fa, za\u010d\u00edna plyn\u00fa\u0165 nov\u00e1 z\u00e1ru\u010dn\u00e1 doba od jej prevzatia.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pri uplatnen\u00ed reklam\u00e1cie spotrebite\u013eom po\u010das prv\u00fdch 12 mesiacov od k\u00fapy, m\u00f4\u017ee pred\u00e1vaj\u00faci vybavi\u0165 reklam\u00e1ciu zamietnut\u00edm len na z\u00e1klade p\u00edsomn\u00e9ho odborn\u00e9ho pos\u00fadenia; bez oh\u013eadu na v\u00fdsledok odborn\u00e9ho pos\u00fadenia nemo\u017eno od spotrebite\u013ea vy\u017eadova\u0165 \u00fahradu n\u00e1kladov na odborn\u00e9 pos\u00fadenie ani in\u00e9 n\u00e1klady s\u00favisiace s odborn\u00fdm pos\u00faden\u00edm.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pri uplatnen\u00ed reklam\u00e1cie spotrebite\u013eom po 12 mesiacoch od k\u00fapy, ke\u010f ju pred\u00e1vaj\u00faci zamietol, pred\u00e1vaj\u00faci je povinn\u00fd v doklade o vybaven\u00ed reklam\u00e1cie uvies\u0165, komu m\u00f4\u017ee spotrebite\u013e zasla\u0165 v\u00fdrobok na odborn\u00e9 pos\u00fadenie. Ak je v\u00fdrobok zaslan\u00fd na odborn\u00e9 pos\u00fadenie ur\u010denej osobe, n\u00e1klady odborn\u00e9ho pos\u00fadenia, ako aj v\u0161etky ostatn\u00e9 s t\u00fdm s\u00favisiace \u00fa\u010delne vynalo\u017een\u00e9 n\u00e1klady zn\u00e1\u0161a pred\u00e1vaj\u00faci bez oh\u013eadu na v\u00fdsledok odborn\u00e9ho pos\u00fadenia. Ak spotrebite\u013e odborn\u00fdm pos\u00faden\u00edm preuk\u00e1\u017ee zodpovednos\u0165 pred\u00e1vaj\u00faceho za vadu, m\u00f4\u017ee reklam\u00e1ciu uplatni\u0165 znova. <\/span><b>Po\u010das vykon\u00e1vania odborn\u00e9ho pos\u00fadenia z\u00e1ru\u010dn\u00e1 doba neplynie<\/b><span style=\"font-weight: 400;\">. Pred\u00e1vaj\u00faci je povinn\u00fd spotrebite\u013eovi uhradi\u0165 do 14 dn\u00ed odo d\u0148a znova uplatnenia reklam\u00e1cie v\u0161etky n\u00e1klady vynalo\u017een\u00e9 na odborn\u00e9 pos\u00fadenie, ako aj v\u0161etky s t\u00fdm s\u00favisiace \u00fa\u010delne vynalo\u017een\u00e9 n\u00e1klady. <\/span><b>Znova uplatnen\u00fa reklam\u00e1ciu nemo\u017eno zamietnu\u0165.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Pred\u00e1vaj\u00faci je povinn\u00fd potvrdenie o uplatnen\u00ed reklam\u00e1cie doru\u010di\u0165 spotrebite\u013eovi ihne\u010f, ak nie je mo\u017en\u00e9 potvrdenie doru\u010di\u0165 ihne\u010f, mus\u00ed sa doru\u010di\u0165 bez zbyto\u010dn\u00e9ho odkladu, najnesk\u00f4r v\u0161ak spolu s dokladom o vybaven\u00ed reklam\u00e1cie; potvrdenie o uplatnen\u00ed reklam\u00e1cie sa nemus\u00ed doru\u010dova\u0165, ak spotrebite\u013e m\u00e1 mo\u017enos\u0165 preuk\u00e1za\u0165 uplatnenie reklam\u00e1cie in\u00fdm sp\u00f4sobom.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">V pr\u00edpade uplatnenia reklam\u00e1cie, spotrebite\u013e informuje pred\u00e1vaj\u00faceho o uplatnen\u00ed prostredn\u00edctvom emailu (pre dosiahnutie \u010do najr\u00fdchlej\u0161ieho vybavenia reklam\u00e1cie) a za\u0161le tovar zabalen\u00fd do obalu vyhovuj\u00faceho preprave spolu s popisom vady a k\u00f3piou dokladu o k\u00fape (pr\u00edpadne z\u00e1ru\u010dn\u00fdm listom, ak bol vydan\u00fd) na adresu pred\u00e1vaj\u00faceho:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bearquarters s.r.o. SNP 91\/34, 900 31, Stupava<\/span><\/p>\n<p><span style=\"font-weight: 400;\">e-mail: <\/span><a href=\"mailto:ahoj@november.sk\"><span style=\"font-weight: 400;\">ahoj@november.sk<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">te.kontakt: +421 903 185 552<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Vzniknut\u00e9 po\u0161tovn\u00e9 n\u00e1klady nehrad\u00edme. Kupuj\u00faci m\u00e1 pr\u00e1vo na \u00fahradu nevyhnutn\u00fdch n\u00e1kladov, ktor\u00e9 mu vznikli v s\u00favislosti s uplatnen\u00edm pr\u00e1v zo zodpovednosti za vady.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pokia\u013e spotrebite\u013e nie je spokojn\u00fd so sp\u00f4sobom, ktor\u00fdm pred\u00e1vaj\u00faci vybavil jeho reklam\u00e1ciu alebo ak sa domnieva, \u017ee pred\u00e1vaj\u00faci poru\u0161il jeho pr\u00e1va, m\u00e1 mo\u017enos\u0165 obr\u00e1ti\u0165 sa na pred\u00e1vaj\u00faceho so \u017eiados\u0165ou o n\u00e1pravu. Ak pred\u00e1vaj\u00faci na \u017eiados\u0165 o n\u00e1pravu odpovie zamietavo alebo na \u0148u neodpovie do 30 dn\u00ed odo d\u0148a jej odoslania, spotrebite\u013e m\u00e1 pr\u00e1vo poda\u0165 n\u00e1vrh na za\u010datie alternat\u00edvneho rie\u0161enia svojho sporu pod\u013ea ustanovenia \u00a7 12 z\u00e1kona \u010d. 391\/2015 Z. z. o alternat\u00edvnom rie\u0161en\u00ed spotrebite\u013esk\u00fdch sporov a o zmene a doplnen\u00ed niektor\u00fdch z\u00e1konov. Pr\u00edslu\u0161n\u00fdm subjektom na alternat\u00edvne rie\u0161enie spotrebite\u013esk\u00fdch sporov s pred\u00e1vaj\u00facim Bearquarters, s.r.o. je [Slovensk\u00e1 obchodn\u00e1 in\u0161pekcia \/ \u00darad pre regul\u00e1ciu sie\u0165ov\u00fdch odvetv\u00ed \/ \u00darad pre regul\u00e1ciu elektronick\u00fdch komunik\u00e1ci\u00ed a po\u0161tov\u00fdch slu\u017eieb] alebo in\u00e1 pr\u00edslu\u0161n\u00e1 opr\u00e1vnen\u00e1 pr\u00e1vnick\u00e1 osoba zap\u00edsan\u00e1 v zozname subjektov alternat\u00edvneho rie\u0161enia sporov <\/span><b>In\u0161pektor\u00e1t SOI pre Bratislavsk\u00fd kraj, <\/b><span style=\"font-weight: 400;\">Prievozsk\u00e1 32, P. O. Box 5, 820 07 Bratislava 27, odbor technickej kontroly v\u00fdrobkov a ochrany spotrebite\u013ea a pr\u00e1vny odbor, tel. \u010d.: 02\/ 58272 172-3, 02\/58272 104 fax \u010d.: 02\/ 58272 170, email: ba@soi.sk, vedenom Ministerstvom hospod\u00e1rstva Slovenskej republiky (zoznam je dostupn\u00fd na str\u00e1nke <\/span><a href=\"http:\/\/www.mhsr.sk\/\"><span style=\"font-weight: 400;\">http:\/\/www.mhsr.sk<\/span><\/a><span style=\"font-weight: 400;\">; spotrebite\u013e m\u00e1 pr\u00e1vo vo\u013eby, na ktor\u00fd z uveden\u00fdch subjektov alternat\u00edvneho rie\u0161enia spotrebite\u013esk\u00fdch sporov sa obr\u00e1ti. Spotrebite\u013e m\u00f4\u017ee na podanie n\u00e1vrhu na alternat\u00edvne rie\u0161enie svojho sporu vyu\u017ei\u0165 platformu pre rie\u0161enie sporov on-line, ktor\u00e1 je dostupn\u00e1 na webovej str\u00e1nke <\/span><a href=\"http:\/\/ec.europa.eu\/consumers\/odr\/\"><span style=\"font-weight: 400;\">http:\/\/ec.europa.eu\/consumers\/odr\/<\/span><\/a><\/p>\n<h2><\/h2>\n<h3>Odst\u00fapenie od zmluvy<\/h3>\n<ol>\n<li><span style=\"font-weight: 400;\"> Ak pred\u00e1vaj\u00faci nem\u00f4\u017ee splni\u0165 svoje povinnosti vypl\u00fdvaj\u00face mu z k\u00fapnej zmluvy z d\u00f4vodu vypredania z\u00e1sob, nedostupnosti tovaru, alebo ak v\u00fdrobca, dovozca alebo dod\u00e1vate\u013e tovaru dohodnut\u00e9ho v k\u00fapnej zmluve preru\u0161il v\u00fdrobu alebo vykonal tak z\u00e1va\u017en\u00e9 zmeny, ktor\u00e9 znemo\u017enili realiz\u00e1ciu splnenia povinnost\u00ed pred\u00e1vaj\u00faceho vypl\u00fdvaj\u00facich z k\u00fapnej zmluvy alebo z d\u00f4vodov vy\u0161\u0161ej moci alebo ak ani pri vynalo\u017een\u00ed v\u0161etk\u00e9ho \u00fasilia, ktor\u00e9 mo\u017eno od neho spravodlivo po\u017eadova\u0165 nie je schopn\u00fd doda\u0165 tovar z\u00e1kazn\u00edkovi v lehote ur\u010denej t\u00fdmito obchodn\u00fdmi podmienkami alebo v cene, ktor\u00e1 je uveden\u00e1 v objedn\u00e1vke, pred\u00e1vaj\u00faci je povinn\u00fd o tejto skuto\u010dnosti okam\u017eite informova\u0165 kupuj\u00faceho a z\u00e1rove\u0148 je povinn\u00fd pon\u00faknu\u0165 kupuj\u00facemu n\u00e1hradn\u00e9 plnenie alebo mo\u017enos\u0165 pre kupuj\u00faceho odst\u00fapi\u0165 od k\u00fapnej zmluvy (stornova\u0165 objedn\u00e1vku). V pr\u00edpade, ak kupuj\u00faci odst\u00fapi od k\u00fapnej zmluvy z d\u00f4vodov uveden\u00fdch v tomto bode t\u00fdchto reklama\u010dn\u00fdch a obchodn\u00fdch podmienok, je pred\u00e1vaj\u00faci povinn\u00fd vr\u00e1ti\u0165 kupuj\u00facemu u\u017e zaplaten\u00fa z\u00e1lohu za tovar dohodnut\u00fd v k\u00fapnej zmluve v lehote 14 dn\u00ed od ozn\u00e1menia o odst\u00fapen\u00ed od zmluvy prevodom na \u00fa\u010det ur\u010den\u00fd kupuj\u00facim.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Spotrebite\u013e m\u00e1 na z\u00e1klade z\u00e1kona \u010d. 102\/2014 Z. z. o ochrane spotrebite\u013ea pri predaji tovaru alebo poskytovan\u00ed slu\u017eieb na z\u00e1klade zmluvy uzavretej na dia\u013eku alebo zmluvy uzavretej mimo prev\u00e1dzkov\u00fdch priestorov pred\u00e1vaj\u00faceho a o zmene a doplnen\u00ed niektor\u00fdch z\u00e1konov (\u010falej len ako \u201eZ\u00e1kon\u201c) pod\u013ea ustanoven\u00ed \u00a7 7 a nasleduj\u00facich pr\u00e1vo odst\u00fapi\u0165 od k\u00fapnej zmluvy do 14 kalend\u00e1rnych dni odo d\u0148a prevzatia tovaru. Ak predmetom k\u00fapnej zmluvy je dodanie tovaru, spotrebite\u013e m\u00e1 pr\u00e1vo odst\u00fapi\u0165 od zmluvy aj pred dodan\u00edm tovaru.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Spotrebite\u013e je povinn\u00fd, ak toto pr\u00e1vo chce vyu\u017ei\u0165, p\u00edsomn\u00e9 odst\u00fapenie od k\u00fapnej zmluvy osobne <a href=\"https:\/\/www.november.sk\/odstupenie-od-zmluvy\/\" target=\"_blank\" rel=\"noopener\">alebo pomocou tohoto formul\u00e1ru<\/a> doru\u010di\u0165 najnesk\u00f4r v posledn\u00fd de\u0148 ur\u010denej lehoty na kontaktn\u00fa adresu pred\u00e1vaj\u00faceho alebo toto odst\u00fapenie odovzda\u0165 na po\u0161tov\u00fa prepravu najnesk\u00f4r v posledn\u00fd de\u0148 lehoty na adresu, ktor\u00e1 je uveden\u00e1 v kontaktoch. Spotrebite\u013e je povinn\u00fd po ozn\u00e1men\u00ed o odst\u00fapen\u00ed od zmluvy zasla\u0165 alebo doru\u010di\u0165 osobne predmet zmluvy od ktorej odstupuje spolu so v\u0161etkou dokument\u00e1ciou &#8211; napr\u00edklad origin\u00e1lom fakt\u00fary, n\u00e1vodom a inou dokument\u00e1ciou k tovaru, ktor\u00e1 mu bola doru\u010den\u00e1 spolu s tovarom, najnesk\u00f4r v\u0161ak do 14 dn\u00ed odo d\u0148a odst\u00fapenia (\u00a710 ods. 1 Z\u00e1kona). Odpor\u00fa\u010dame kupuj\u00facim aby si vyhotovili pre vlastn\u00fa potrebu k\u00f3piu fakt\u00fary a tovar zasielali doporu\u010dene a ako poisten\u00fa z\u00e1sielku. Odst\u00fapenie od zmluvy mus\u00ed kupuj\u00faci urobi\u0165 p\u00edsomnou formou <a href=\"https:\/\/www.november.sk\/odstupenie-od-zmluvy\/\" target=\"_blank\" rel=\"noopener\">alebo pomocou tohoto formul\u00e1ru<\/a> sp\u00f4sobom nevzbudzuj\u00facim pochybnosti, \u017ee do\u0161lo k odst\u00fapeniu od zmluvy, alebo v podobe z\u00e1pisu na inom trvanlivom nosi\u010di.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Odst\u00fapenie od k\u00fapnej zmluvy pod\u013ea prech\u00e1dzaj\u00faceho bodu t\u00fdchto obchodn\u00fdch a reklama\u010dn\u00fdch podmienok mus\u00ed obsahova\u0165 inform\u00e1cie: najm\u00e4 identifik\u00e1ciu kupuj\u00faceho (meno a priezvisko), \u010d\u00edslo a d\u00e1tum objedn\u00e1vky, presn\u00fa \u0161pecifik\u00e1ciu tovaru, sp\u00f4sob, ak\u00fdm m\u00e1 pred\u00e1vaj\u00faci vr\u00e1ti\u0165 u\u017e prijat\u00e9 plnenie, najm\u00e4 \u010d\u00edslo \u00fa\u010dtu a\/alebo po\u0161tov\u00fa adresu kupuj\u00faceho.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Tovar n\u00e1m neposielajte na dobierku, tak\u00fdto tovar nebude prevzat\u00fd.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Pred\u00e1vaj\u00faci vr\u00e1ti zaplaten\u00e9 plnenie za tovar \/ slu\u017ebu vr\u00e1tane n\u00e1kladov na dopravu v zmysle ust. \u00a79 ods. 3) z\u00e1kona \u010d. 102\/2014 Z.z. ako i n\u00e1kladov preuk\u00e1zate\u013ene vynalo\u017een\u00fdch na objednanie tovaru do 14 dn\u00ed odo d\u0148a doru\u010denia odst\u00fapenia od zmluvy, av\u0161ak nemus\u00ed vr\u00e1ti\u0165 peniaze sk\u00f4r ako je mu doru\u010den\u00fd tovar alebo spotrebite\u013e nepreuk\u00e1\u017ee zaslanie tovaru, to neplat\u00ed v pr\u00edpade ak pred\u00e1vaj\u00faci navrhol, \u017ee si tovar vyzdvihne s\u00e1m. Spotrebite\u013e m\u00e1 n\u00e1rok pri uplatnen\u00ed pr\u00e1va na odst\u00fapenie od zmluvy na vr\u00e1tenie n\u00e1kladov za najlacnej\u0161\u00ed be\u017en\u00fd sp\u00f4sob doru\u010denia pon\u00fakan\u00fd pred\u00e1vaj\u00facim<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Pr\u00e1vo na odst\u00fapenie od zmluvy sa neuplat\u0148uje pre tovary a slu\u017eby, ktor\u00e9 s\u00fa vymedzen\u00e9 v \u00a77 ods. 6 p\u00edsm. a) a\u017e l) z\u00e1kona \u010d. 102\/2014. Z.z., ktorej predmetom s\u00fa:<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">&#8211; predaj tovaru zhotoven\u00e9ho pod\u013ea osobitn\u00fdch po\u017eiadaviek spotrebite\u013ea, tovaru vyroben\u00e9ho na mieru alebo tovaru ur\u010den\u00e9ho osobitne pre jedn\u00e9ho spotrebite\u013ea,<\/span><\/p>\n<ol start=\"8\">\n<li><span style=\"font-weight: 400;\"> Spotrebite\u013e zn\u00e1\u0161a ak\u00e9ko\u013evek zn\u00ed\u017eenie hodnoty tovaru, ktor\u00e9 bolo sp\u00f4soben\u00e9 jeho pou\u017e\u00edvan\u00edm nad r\u00e1mec potrebn\u00fd pre zistenie funk\u010dnosti a vlastnost\u00ed tovaru.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3>Ochrana osobn\u00fdch \u00fadajov<\/h3>\n<ol>\n<li><span style=\"font-weight: 400;\"> Zmluvn\u00e9 strany sa dohodli, \u017ee kupuj\u00faci v pr\u00edpade, \u017ee je fyzickou osobou je povinn\u00fd ozn\u00e1mi\u0165 pred\u00e1vaj\u00facemu v objedn\u00e1vke svoje meno a priezvisko, adresu trval\u00e9ho bydliska vr\u00e1tane PS\u010c, \u010d\u00edslo telef\u00f3nu a mailov\u00fa adresu.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Zmluvn\u00e9 strany sa dohodli, \u017ee kupuj\u00faci v pr\u00edpade, \u017ee je pr\u00e1vnickou osobou je povinn\u00fd ozn\u00e1mi\u0165 pred\u00e1vaj\u00facemu v objedn\u00e1vke svoje obchodn\u00e9 meno, adresu s\u00eddla vr\u00e1tane PS\u010c, I\u010cO, \u010d\u00edslo telef\u00f3nu a mailov\u00fa adresu.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Kupuj\u00faci si m\u00f4\u017ee kedyko\u013evek skontrolova\u0165 a zmeni\u0165 poskytnut\u00e9 osobn\u00e9 \u00fadaje.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Pred\u00e1vaj\u00faci t\u00fdmto oznamuje kupuj\u00facemu, \u017ee zmysle ust. \u00a7 10 ods. 3 p\u00edsm. b) z\u00e1kona \u010d. 122\/2013 Z.z. o ochrane osobn\u00fdch \u00fadajov a o zmene a doplnen\u00ed niektor\u00fdch z\u00e1konov v znen\u00ed neskor\u0161\u00edch predpisov (\u010falej len \u201eZnOO\u00da\u201c) pred\u00e1vaj\u00faci ako prev\u00e1dzkovate\u013e bude v procese uzatv\u00e1rania k\u00fapnej zmluvy sprac\u00fava\u0165 osobn\u00e9 \u00fadaje kupuj\u00faceho bez jeho s\u00fahlasu ako dotknutej osoby, ke\u010f\u017ee sprac\u00favanie osobn\u00fdch \u00fadajov kupuj\u00faceho bude vykon\u00e1van\u00e9 pred\u00e1vaj\u00facim v predzmluvn\u00fdch vz\u0165ahoch s kupuj\u00facim a sprac\u00favanie osobn\u00fdch \u00fadajov kupuj\u00faceho je nevyhnutn\u00e9 na plnenie z k\u00fapnej zmluvy, v ktorej vystupuje kupuj\u00faci ako jedna zo zmluvn\u00fdch str\u00e1n.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Kupuj\u00faci m\u00f4\u017ee za\u0161krtnut\u00edm pr\u00edslu\u0161n\u00e9ho pol\u00ed\u010dka pred odoslan\u00edm objedn\u00e1vky vyjadri\u0165 svoj s\u00fahlas v zmysle ust. \u00a7 11 ods. 1 z\u00e1kona, aby pred\u00e1vaj\u00faci spracoval a uschov\u00e1val jeho osobn\u00e9 \u00fadaje, najm\u00e4 tie, ktor\u00e9 s\u00fa uveden\u00e9 vy\u0161\u0161ie a\/alebo ktor\u00e9 s\u00fa potrebn\u00e9 pri \u010dinnosti pred\u00e1vaj\u00faceho t\u00fdkaj\u00facej sa zasielania inform\u00e1ci\u00ed o nov\u00fdch produktoch, z\u013eav\u00e1ch a akci\u00e1ch na pon\u00fakan\u00fdch tovaroch a spracov\u00e1val ich vo v\u0161etk\u00fdch svojich informa\u010dn\u00fdch syst\u00e9moch, t\u00fdkaj\u00facich sa zasielania inform\u00e1ci\u00ed o nov\u00fdch produktoch, z\u013eav\u00e1ch a akci\u00e1ch na pon\u00fakan\u00fdch tovaroch.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Pred\u00e1vaj\u00faci sa zav\u00e4zuje, \u017ee bude s osobn\u00fdmi \u00fadajmi kupuj\u00faceho zaobch\u00e1dza\u0165 a naklada\u0165 v s\u00falade s platn\u00fdmi pr\u00e1vnymi predpismi SR.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Pred\u00e1vaj\u00faci vyhlasuje, \u017ee v s\u00falade s ust. \u00a7 6 ods. 2 p\u00edsm. c) ZnOO\u00da osobn\u00e9 \u00fadaje bude z\u00edskava\u0165 v\u00fdlu\u010dne na \u00fa\u010del uveden\u00fd v t\u00fdchto obchodn\u00fdch a reklama\u010dn\u00fdch podmienkach.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Pred\u00e1vaj\u00faci vyhlasuje, \u017ee v s\u00falade s ust. \u00a7 6 ods. 2 p\u00edsm. e) ZnOO\u00da bude z\u00edskava\u0165 osobn\u00e9 \u00fadaje na in\u00e9 \u00fa\u010dely, ako s\u00fa uveden\u00e9 t\u00fdchto obchodn\u00fdch a reklama\u010dn\u00fdch podmienkach osobitne a zabezpe\u010d\u00ed, aby sa osobn\u00e9 \u00fadaje sprac\u00favali a vyu\u017e\u00edvali v\u00fdlu\u010dne sp\u00f4sobom, ktor\u00fd zodpoved\u00e1 \u00fa\u010delu, na ktor\u00fd boli zhroma\u017eden\u00e9 a \u017ee ich nebude zdru\u017eova\u0165 s osobn\u00fdmi \u00fadajmi, ktor\u00e9 boli z\u00edskan\u00e9 na in\u00e9 \u00fa\u010dely.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Kupuj\u00faci ude\u013euje pred\u00e1vaj\u00facemu s\u00fahlas pod\u013ea bodu 5 t\u00fdchto reklama\u010dn\u00fdch a obchodn\u00fdch podmienok na dobu ur\u010dit\u00fa do splnenia \u00fa\u010delu sprac\u00favania osobn\u00fdch \u00fadajov kupuj\u00faceho. Pred\u00e1vaj\u00faci o splnen\u00ed \u00fa\u010delu sprac\u00favania zabezpe\u010d\u00ed bezodkladne likvid\u00e1ciu osobn\u00fdch \u00fadajov kupuj\u00faceho. S\u00fahlas so spracovan\u00edm osobn\u00fdch \u00fadajov m\u00f4\u017ee kupuj\u00faci odvola\u0165 kedyko\u013evek p\u00edsomnou formou. S\u00fahlas zanikne v lehote 1 mesiaca od doru\u010denia odvolania s\u00fahlasu kupuj\u00facim pred\u00e1vaj\u00facemu.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Kupuj\u00faci bude pred odoslan\u00edm objedn\u00e1vky vyzvan\u00fd, aby za\u0161krtnut\u00edm pol\u00ed\u010dka pred odoslan\u00edm objedn\u00e1vky potvrdil, \u017ee pred\u00e1vaj\u00faci mu dostato\u010dn\u00fdm, zrozumite\u013en\u00fdm a nezamenite\u013en\u00fdm sp\u00f4sobom ozn\u00e1mil:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <span style=\"font-weight: 400;\">a) svoje identifika\u010dn\u00e9 \u00fadaje, ktor\u00e9 s\u00fa uveden\u00e9 v \u010dl. 1. t\u00fdchto obchodn\u00fdch a reklama\u010dn\u00fdch podmienok,<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <span style=\"font-weight: 400;\">b) identifika\u010dn\u00e9 \u00fadaje tretej strany, ktorou je spolo\u010dnos\u0165, ktor\u00e1 doru\u010d\u00ed kupuj\u00facemu objednan\u00fd tovar tak, \u017ee tieto \u00fadaje s\u00fa uveden\u00e9 v akcept\u00e1cii,<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <span style=\"font-weight: 400;\">c) \u00fa\u010del sprac\u00favania osobn\u00fdch \u00fadajov ktor\u00fdm je uzavretie k\u00fapnej zmluvy medzi pred\u00e1vaj\u00facim a kupuj\u00facim,<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <span style=\"font-weight: 400;\">d) \u017ee bude sprac\u00fava\u0165 osobn\u00e9 \u00fadaje kupuj\u00faceho v rozsahu meno a priezvisko, adresu trval\u00e9ho bydliska vr\u00e1tane PS\u010c, \u010d\u00edslo telef\u00f3nu a mailov\u00fa adresu, ak je kupuj\u00faci fyzickou osobou a v rozsahu obchodn\u00e9 meno, adresu s\u00eddla vr\u00e1tane PS\u010c, I\u010cO, \u010d\u00edslo telef\u00f3nu a mailov\u00fa adresu ak je kupuj\u00faci pr\u00e1vnickou osobou,<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <span style=\"font-weight: 400;\">e) \u017ee po\u017eadovan\u00e9 osobn\u00e9 \u00fadaje je kupuj\u00faci povinn\u00fd poskytn\u00fa\u0165,<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Pred\u00e1vaj\u00faci vyhlasuje, \u017ee bude sprac\u00fava\u0165 osobn\u00e9 \u00fadaje v s\u00falade s dobr\u00fdmi mravmi a bude kona\u0165 sp\u00f4sobom, ktor\u00fd neodporuje ZnOO\u00da ani in\u00fdm v\u0161eobecne z\u00e1v\u00e4zn\u00fdm pr\u00e1vnym predpisom a ani ich nebude obch\u00e1dza\u0165. Pred\u00e1vaj\u00faci vyhlasuje, \u017ee s\u00fahlas dotknutej osoby si nebude vynucova\u0165 a ani podmie\u0148ova\u0165 hrozbou odmietnutia zmluvn\u00e9ho vz\u0165ahu, slu\u017eby, tovaru alebo povinnosti ustanovenej pred\u00e1vaj\u00facemu.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Kupuj\u00faci m\u00e1 pr\u00e1vo na z\u00e1klade p\u00edsomnej \u017eiadosti od pred\u00e1vaj\u00faceho po\u017eadova\u0165<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <span style=\"font-weight: 400;\">a) potvrdenie, \u010di s\u00fa alebo nie s\u00fa osobn\u00e9 \u00fadaje o jeho osobe sprac\u00favan\u00e9,<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <span style=\"font-weight: 400;\">b) \u00fa\u010del sprac\u00favania osobn\u00fdch \u00fadajov,<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <span style=\"font-weight: 400;\">c) vo v\u0161eobecne zrozumite\u013enej forme inform\u00e1cie o sprac\u00favan\u00ed svojich osobn\u00fdch \u00fadajov v informa\u010dnom syst\u00e9me a o jeho stave v rozsahu:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <span style=\"font-weight: 400;\">d) identifika\u010dn\u00e9 \u00fadaje pred\u00e1vaj\u00faceho a z\u00e1stupcu pred\u00e1vaj\u00faceho, ak bol vymenovan\u00fd,<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <span style=\"font-weight: 400;\">e) identifika\u010dn\u00e9 \u00fadaje sprostredkovate\u013ea; to neplat\u00ed, ak pred\u00e1vaj\u00faci pri z\u00edskavan\u00ed osobn\u00fdch \u00fadajov nepostupuje pod\u013ea \u00a7 8 ZnOO\u00da,<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <span style=\"font-weight: 400;\">f) vo v\u0161eobecne zrozumite\u013enej forme presn\u00e9 inform\u00e1cie o zdroji, z ktor\u00e9ho z\u00edskal jeho osobn\u00e9 \u00fadaje na sprac\u00favanie,<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <span style=\"font-weight: 400;\">g) vo v\u0161eobecne zrozumite\u013enej forme odpis jeho osobn\u00fdch \u00fadajov, ktor\u00e9 s\u00fa predmetom sprac\u00favania,<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <span style=\"font-weight: 400;\">h) dopl\u0148uj\u00face inform\u00e1cie, ktor\u00e9 s\u00fa s oh\u013eadom na v\u0161etky okolnosti a podmienky sprac\u00favania osobn\u00fdch \u00fadajov potrebn\u00e9 pre kupuj\u00faceho na zaru\u010denie jeho pr\u00e1v a pr\u00e1vom chr\u00e1nen\u00fdch z\u00e1ujmov v rozsahu najm\u00e4<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <span style=\"font-weight: 400;\">i) pou\u010denie o dobrovo\u013enosti alebo povinnosti poskytn\u00fa\u0165 po\u017eadovan\u00e9 osobn\u00e9 \u00fadaje; ak pred\u00e1vaj\u00faci z\u00edskava osobn\u00e9 \u00fadaje kupuj\u00faceho na z\u00e1klade s\u00fahlasu kupuj\u00faceho pod\u013ea \u00a7 11 ZnOO\u00da, ozn\u00e1mi mu aj \u010das platnosti s\u00fahlasu, a ak kupuj\u00faceho povinnos\u0165 poskytn\u00fa\u0165 osobn\u00e9 \u00fadaje vypl\u00fdva z priamo vykonate\u013en\u00e9ho pr\u00e1vne z\u00e1v\u00e4zn\u00e9ho aktu Eur\u00f3pskej \u00fanie, medzin\u00e1rodnej zmluvy, ktorou je Slovensk\u00e1 republika viazan\u00e1, alebo z\u00e1kona, pred\u00e1vaj\u00faci ozn\u00e1mi kupuj\u00facemu pr\u00e1vny z\u00e1klad, ktor\u00fd<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">jemu t\u00fato povinnos\u0165 uklad\u00e1, a upovedom\u00ed ju o n\u00e1sledkoch odmietnutia poskytn\u00fa\u0165 osobn\u00e9 \u00fadaje,<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <span style=\"font-weight: 400;\">j) inform\u00e1cie o tret\u00edch stran\u00e1ch, ak sa predpoklad\u00e1 alebo je zrejm\u00e9, \u017ee im bud\u00fa osobn\u00e9 \u00fadaje poskytnut\u00e9,<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <span style=\"font-weight: 400;\">k) okruh pr\u00edjemcov, ak sa predpoklad\u00e1 alebo je zrejm\u00e9, \u017ee im bud\u00fa osobn\u00e9 \u00fadaje spr\u00edstupnen\u00e9,<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <span style=\"font-weight: 400;\">l) formu zverejnenia, ak maj\u00fa by\u0165 osobn\u00e9 \u00fadaje zverejnen\u00e9,<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <span style=\"font-weight: 400;\">m) tretie krajiny, ak sa predpoklad\u00e1 alebo je zrejm\u00e9, \u017ee sa do t\u00fdchto kraj\u00edn uskuto\u010dn\u00ed prenos osobn\u00fdch \u00fadajov,<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <span style=\"font-weight: 400;\">n) opravu jeho nespr\u00e1vnych, ne\u00fapln\u00fdch alebo neaktu\u00e1lnych osobn\u00fdch \u00fadajov, ktor\u00e9 s\u00fa predmetom sprac\u00favania,<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <span style=\"font-weight: 400;\">o) likvid\u00e1ciu jeho osobn\u00fdch \u00fadajov, ak bol splnen\u00fd \u00fa\u010del ich sprac\u00favania; ak s\u00fa predmetom sprac\u00favania \u00faradn\u00e9 doklady obsahuj\u00face osobn\u00e9 \u00fadaje, m\u00f4\u017ee po\u017eiada\u0165 o ich vr\u00e1tenie,<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <span style=\"font-weight: 400;\">p) likvid\u00e1ciu jeho osobn\u00fdch \u00fadajov, ktor\u00e9 s\u00fa predmetom sprac\u00favania, ak do\u0161lo k poru\u0161eniu ZnOO\u00da alebo in\u00e9ho platn\u00e9ho pr\u00e1vneho predpisu SR.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Kupuj\u00faci na z\u00e1klade bezplatnej p\u00edsomnej \u017eiadosti m\u00e1 pr\u00e1vo u pred\u00e1vaj\u00faceho namieta\u0165 vo\u010di:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <span style=\"font-weight: 400;\">a) spracovaniu jeho osobn\u00fdch \u00fadajov, o ktor\u00fdch predpoklad\u00e1, \u017ee s\u00fa alebo bud\u00fa spracovan\u00e9 na \u00fa\u010dely priameho marketingu bez jeho s\u00fahlasu a \u017eiada\u0165 ich likvid\u00e1ciu,<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <span style=\"font-weight: 400;\">b) vyu\u017e\u00edvaniu osobn\u00fdch \u00fadajov uveden\u00fdch v \u00a7 10 ods. 3 p\u00edsm. d) na \u00fa\u010dely priameho marketingu v po\u0161tovom styku, alebo<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span> <span style=\"font-weight: 400;\">c) poskytovaniu osobn\u00fdch \u00fadajov uveden\u00fdch v \u00a7 10 ods. 3 p\u00edsm. d) na \u00fa\u010dely priameho marketingu.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Kupuj\u00faci na z\u00e1klade bezplatnej p\u00edsomnej \u017eiadosti m\u00e1 pr\u00e1vo u pred\u00e1vaj\u00faceho namieta\u0165 vo\u010di sprac\u00favaniu osobn\u00fdch \u00fadajov v pr\u00edpadoch pod\u013ea \u00a7 10 ods. 3 p\u00edsm. a), e), f) alebo g) ZnOO\u00da vysloven\u00edm opr\u00e1vnen\u00fdch d\u00f4vodov alebo predlo\u017een\u00edm d\u00f4kazov o neopr\u00e1vnenom zasahovan\u00ed do jeho pr\u00e1v a pr\u00e1vom chr\u00e1nen\u00fdch z\u00e1ujmov, ktor\u00e9 s\u00fa alebo m\u00f4\u017eu by\u0165 v konkr\u00e9tnom pr\u00edpade tak\u00fdmto sprac\u00favan\u00edm osobn\u00fdch \u00fadajov po\u0161koden\u00e9; ak tomu nebr\u00e1nia z\u00e1konn\u00e9 d\u00f4vody a preuk\u00e1\u017ee sa, \u017ee n\u00e1mietka kupuj\u00faceho je opr\u00e1vnen\u00e1, pred\u00e1vaj\u00faci je povinn\u00fd osobn\u00e9 \u00fadaje, ktor\u00fdch sprac\u00favanie kupuj\u00faci namietal, bez zbyto\u010dn\u00e9ho odkladu blokova\u0165 a zlikvidova\u0165 ihne\u010f, ako to okolnosti dovolia.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Kupuj\u00faci na z\u00e1klade p\u00edsomnej \u017eiadosti alebo osobne, ak vec neznesie odklad, \u010falej m\u00e1 pr\u00e1vo u pred\u00e1vaj\u00faceho kedyko\u013evek namieta\u0165 a nepodrobi\u0165 sa rozhodnutiu pred\u00e1vaj\u00faceho, ktor\u00e9 by malo pre neho pr\u00e1vne \u00fa\u010dinky alebo v\u00fdznamn\u00fd dosah, ak sa tak\u00e9 rozhodnutie vyd\u00e1 v\u00fdlu\u010dne na z\u00e1klade \u00fakonov automatizovan\u00e9ho sprac\u00favania jeho osobn\u00fdch \u00fadajov. Kupuj\u00faci m\u00e1 pr\u00e1vo \u017eiada\u0165 pred\u00e1vaj\u00faceho o presk\u00famanie vydan\u00e9ho rozhodnutia met\u00f3dou odli\u0161nou od automatizovanej formy sprac\u00favania, pri\u010dom pred\u00e1vaj\u00faci je povinn\u00fd \u017eiadosti kupuj\u00faceho vyhovie\u0165, a to tak, \u017ee rozhoduj\u00facu \u00falohu pri presk\u00faman\u00ed rozhodnutia bude ma\u0165 opr\u00e1vnen\u00e1 osoba; o sp\u00f4sobe presk\u00famania a v\u00fdsledku zistenia pred\u00e1vaj\u00faci informuje kupuj\u00faceho. Kupuj\u00faci nem\u00e1 toto pr\u00e1vo iba v pr\u00edpade, ak to ustanovuje osobitn\u00fd z\u00e1kon, v ktorom s\u00fa upraven\u00e9 opatrenia na zabezpe\u010denie opr\u00e1vnen\u00fdch z\u00e1ujmov kupuj\u00faceho, alebo ak v r\u00e1mci predzmluvn\u00fdch vz\u0165ahov alebo po\u010das existencie zmluvn\u00fdch vz\u0165ahov pred\u00e1vaj\u00faci vydal rozhodnutie, ktor\u00fdm vyhovel po\u017eiadavke kupuj\u00faceho, alebo ak pred\u00e1vaj\u00faci na z\u00e1klade zmluvy prijal in\u00e9 primeran\u00e9 opatrenia na zabezpe\u010denie opr\u00e1vnen\u00fdch z\u00e1ujmov kupuj\u00faceho.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Ak kupuj\u00faci uplatn\u00ed svoje pr\u00e1vo p\u00edsomne a z obsahu jeho \u017eiadosti vypl\u00fdva, \u017ee uplat\u0148uje svoje pr\u00e1vo, \u017eiados\u0165 sa pova\u017euje za podan\u00fa pod\u013ea tohto z\u00e1kona; \u017eiados\u0165 podan\u00fa elektronickou po\u0161tou alebo faxom kupuj\u00faci doru\u010d\u00ed p\u00edsomne najnesk\u00f4r do troch dn\u00ed odo d\u0148a jej odoslania.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Kupuj\u00faci pri podozren\u00ed, \u017ee jeho osobn\u00e9 \u00fadaje sa neopr\u00e1vnene sprac\u00favaj\u00fa, m\u00f4\u017ee poda\u0165 o tom ozn\u00e1menie \u00daradu ma ochranu osobn\u00fdch \u00fadajov. Ak kupuj\u00faci nem\u00e1 sp\u00f4sobilos\u0165 na pr\u00e1vne \u00fakony v plnom rozsahu, jeho pr\u00e1va m\u00f4\u017ee uplatni\u0165 z\u00e1konn\u00fd z\u00e1stupca.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Pred\u00e1vaj\u00faci je povinn\u00fd p\u00edsomne vybavi\u0165 \u017eiados\u0165 kupuj\u00faceho pod\u013ea tohto \u010dl. t\u00fdchto obchodn\u00fdch a reklama\u010dn\u00fdch podmienok, resp. vyhovie\u0165 po\u017eiadavk\u00e1m kupuj\u00faceho pod\u013ea ZnOO\u00da a p\u00edsomne ho informova\u0165 najneskor\u0161ie do 30 dn\u00ed od prijatia \u017eiadosti alebo po\u017eiadavky.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Obmedzenie pr\u00e1v kupuj\u00faceho pod\u013ea \u00a7 28 ods. 2 ZnOO\u00da pred\u00e1vaj\u00faci bezodkladne p\u00edsomne ozn\u00e1mi dotknutej osobe a \u00daradu ma ochranu osobn\u00fdch \u00fadajov.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Pred\u00e1vaj\u00faci oznamuje t\u00fdmto kupuj\u00facemu, \u017ee v s\u00falade s ust. \u00a7 15 ods. 1 p\u00edsm. e) bod 3 a bod 4 ZnOO\u00da pri sprac\u00favan\u00ed osobn\u00fdch \u00fadajov kupuj\u00faceho sa predpoklad\u00e1, \u017ee osobn\u00e9 \u00fadaje kupuj\u00faceho bud\u00fa poskytnut\u00e9 a spr\u00edstupnen\u00e9 nasledovn\u00fdm tret\u00edm stran\u00e1m, resp. okruhu pr\u00edjemcov:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Obchodn\u00e9 meno:<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Packeta Slovakia s.r.o.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Slia\u010dska 1E<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">831 02<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Bratislava &#8211; mestsk\u00e1 \u010das\u0165 Nov\u00e9 Mesto<\/span><\/p>\n<ol start=\"21\">\n<li><span style=\"font-weight: 400;\"> Informa\u010dn\u00e9 syst\u00e9my elektronick\u00e9ho obchodu pred\u00e1vaj\u00faceho s\u00fa zaregistrovan\u00e9 v zmysle z\u00e1kona \u010d. 122\/2013 Z. z. o ochrane osobn\u00fdch \u00fadajov.<\/span><\/li>\n<\/ol>\n<h2><\/h2>\n<h3>Org\u00e1n dozoru<\/h3>\n<p><span style=\"font-weight: 400;\">Dozor nad dodr\u017eiavan\u00edm povinnost\u00ed pred\u00e1vaj\u00faceho vo\u010di spotrebite\u013eovi je Slovensk\u00e1 obchodn\u00e1 in\u0161pekcia, konkr\u00e9tne pracovisko <\/span><b>In\u0161pektor\u00e1t SOI pre Bratislavsk\u00fd kraj, <\/b><span style=\"font-weight: 400;\">Prievozsk\u00e1 32, P. O. Box 5, 820 07 Bratislava 27, odbor technickej kontroly v\u00fdrobkov a ochrany spotrebite\u013ea a pr\u00e1vny odbor, tel. \u010d.: 02\/ 58272 172-3, 02\/58272 104 fax \u010d.: 02\/ 58272 170, email: ba@soi.sk, web:<\/span><\/p>\n<p><a href=\"http:\/\/www.soi.sk\/\"><span style=\"font-weight: 400;\">http:\/\/www.soi.sk<\/span><\/a><\/p>\n<p><a href=\"http:\/\/www.soi.sk\/sk\/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi\"><span style=\"font-weight: 400;\">http:\/\/www.soi.sk\/sk\/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Spolo\u010dnos\u0165 je zap\u00edsan\u00e1 na Okresnom s\u00fade Bansk\u00e1 Bystrica, vlo\u017eka \u010d\u00edslo:\u00a0 26418\/S, email: ahoj@november.sk, Za spolo\u010dnos\u0165 kon\u00e1 \u0161tatut\u00e1rny org\u00e1n: Miroslav Medve\u010f, tel. \u010d. +421 903 185 552.<\/span><\/p>\n<h3><\/h3>\n<h3>Alternat\u00edvne rie\u0161enie sporov<\/h3>\n<p><span style=\"font-weight: 400;\">Pod\u013ea z\u00e1kona 391\/2015 Z. z. o alternat\u00edvnom rie\u0161en\u00ed sporov a o zmene a doplnen\u00ed niektor\u00fdch z\u00e1konov<\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\"> Kupuj\u00faci m\u00e1 pr\u00e1vo po\u017eiada\u0165 spolo\u010dnos\u0165 Bearquarters, s. r. o., so s\u00eddlom 9. m\u00e1ja 46, 977 03, Brezno (\u010falej len \u201epred\u00e1vaj\u00faci\u201c) o n\u00e1pravu doru\u010den\u00edm svojej \u017eiadosti po\u0161tou na uveden\u00fa adresu spolo\u010dnosti alebo zaslan\u00edm elektronickej \u017eiadosti na e-mailov\u00fa adresu spolo\u010dnosti: <\/span><a href=\"mailto:ahoj@november.sk\"><span style=\"font-weight: 400;\">ahoj@november.sk<\/span><\/a><span style=\"font-weight: 400;\"> v pr\u00edpade, ak sa domnieva, \u017ee pred\u00e1vaj\u00faci poru\u0161il jeho pr\u00e1va alebo nevybavil reklam\u00e1ciu k spokojnosti spotrebite\u013ea. Ak pred\u00e1vaj\u00faci na jeho \u017eiados\u0165 o n\u00e1pravu poru\u0161enia jeho spotrebite\u013esk\u00fdch pr\u00e1v odpovedal zamietavo, pr\u00edpadne na jeho \u017eiados\u0165 neodpovedal viac ako 30 dn\u00ed m\u00f4\u017ee spotrebite\u013e poda\u0165 n\u00e1vrh na za\u010datie alternat\u00edvneho rie\u0161enia sporu subjektu alternat\u00edvneho rie\u0161enia sporov (\u010falej len subjekt ARS) pod\u013ea z\u00e1kona 391\/2015 Z. z. o alternat\u00edvnom rie\u0161en\u00ed sporov. Pod\u013ea \u00a73 z\u00e1kona 391\/2015 Z. z. s\u00fa ARS subjektmi org\u00e1ny a opr\u00e1vnen\u00e9 pr\u00e1vnick\u00e9 osoby.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Medzi subjektmi ARS m\u00e1 spotrebite\u013e pr\u00e1vo vo\u013eby.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> N\u00e1vrh m\u00f4\u017ee spotrebite\u013e poda\u0165 sp\u00f4sobom ur\u010den\u00fdm pod\u013ea \u00a712 z\u00e1kona \u010d. 391\/2015 Z.z.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Zoznam subjektov alternat\u00edvneho rie\u0161enia sporov zverej\u0148uje Ministerstvo hospod\u00e1rstva SR na svojom webovom s\u00eddle \u2013 <\/span><a href=\"http:\/\/www.economy.gov.sk\/obchod\/ochrana-spotrebitela\/alternativne-riesenie-spotrebitelskych-sporov-1\/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov.\"><span style=\"font-weight: 400;\">http:\/\/www.economy.gov.sk\/obchod\/ochrana-spotrebit\u2026<\/span><\/a><span style=\"font-weight: 400;\"> Na uvedenej str\u00e1nke s\u00fa zverejnen\u00e9 aj \u010fal\u0161ie d\u00f4le\u017eit\u00e9 inform\u00e1cie o alternat\u00edvnom rie\u0161en\u00ed sporov pre spotrebite\u013eov \u2013 <\/span><a href=\"http:\/\/www.economy.gov.sk\/obchod\/ochrana-spotrebitela\/alternativne-riesenie-spotrebitelskych-sporov-1.\"><span style=\"font-weight: 400;\">http:\/\/www.economy.gov.sk\/obchod\/ochrana-spotrebit\u2026<\/span><\/a><\/li>\n<li><span style=\"font-weight: 400;\"> N\u00e1vrh mo\u017eno poda\u0165 subjektu ARS v listinnej podobe, elektronickej podobe alebo \u00fastne do z\u00e1pisnice. Adresa na pod\u00e1vanie \u017eiadost\u00ed v elektronickej podobe na Slovensk\u00fa obchodn\u00fa in\u0161pekciu je ars@soi.sk. Na podanie n\u00e1vrhu m\u00f4\u017ee Kupuj\u00faci vyu\u017ei\u0165 formul\u00e1r, ktor\u00e9ho vzor je dostupn\u00fd na webovom s\u00eddle Slovenskej obchodnej in\u0161pekcie <\/span><a href=\"https:\/\/www.soi.sk\/sk\/Alternativne-riesenie-spotrebitelskych-sporov.soi\"><span style=\"font-weight: 400;\">https:\/\/www.soi.sk\/sk\/Alternativne-riesenie-spotre\u2026<\/span><\/a><span style=\"font-weight: 400;\"> a ka\u017ed\u00e9ho subjektu ARS. K n\u00e1vrhu Kupuj\u00faci prilo\u017e\u00ed doklady s\u00favisiace s predmetom sporu, ktor\u00e9 preukazuj\u00fa skuto\u010dnosti uveden\u00e9 v n\u00e1vrhu.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> V pr\u00edpade predaja tovaru na z\u00e1klade zmluvy uzavretej na dia\u013eku resp. zmluvy uzavretej mimo prev\u00e1dzkov\u00fdch priestorov pred\u00e1vaj\u00faceho, m\u00e1 kupuj\u00faci, \u017eij\u00faci v \u010dlenskom \u0161t\u00e1te E\u00da, mo\u017enos\u0165 poda\u0165 \u017eiados\u0165 na za\u010datie ARS v s\u00favislosti so sporom u pred\u00e1vaj\u00faceho, podnikaj\u00faceho v \u010dlenskom \u0161t\u00e1te E\u00da, doru\u010den\u00edm \u017eiadosti subjektu ARS v krajine p\u00f4sobnosti pred\u00e1vaj\u00faceho. M\u00f4\u017ee pri tom vyu\u017ei\u0165 formul\u00e1r dostupn\u00fd na str\u00e1nke Eur\u00f3pskej komisie <\/span><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.chooseLanguage.\"><span style=\"font-weight: 400;\">https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?\u2026<\/span><\/a><span style=\"font-weight: 400;\"> V s\u00favislosti s mimos\u00fadnym rie\u0161en\u00edm cezhrani\u010dn\u00fdch sporov sa m\u00f4\u017ee Kupuj\u00faci obr\u00e1ti\u0165 na Eur\u00f3pske spotrebite\u013esk\u00e9 centrum v krajine svojho trval\u00e9ho bydliska. <\/span><a href=\"http:\/\/ec.europa.eu\/consumers\/solving_consumer_disputes\/non-judicial_redress\/ecc-net\/index_en.htm.\"><span style=\"font-weight: 400;\">http:\/\/ec.europa.eu\/consumers\/solving_consumer_dis\u2026<\/span><\/a><\/li>\n<li><span style=\"font-weight: 400;\"> Kupuj\u00faci, poch\u00e1dzaj\u00faci zo \u0161t\u00e1tu mimo \u010dlensk\u00fdch \u0161t\u00e1tov E\u00da, m\u00e1 taktie\u017e pr\u00e1vo na za\u010datie ARS, v pr\u00edpade ak mu na jeho \u017eiados\u0165 o n\u00e1pravu, zaslanej po\u0161tou alebo elektronicky na e-mailov\u00fa adresu <\/span><a href=\"mailto:ahoj@november.sk\"><span style=\"font-weight: 400;\">ahoj@november.sk<\/span><\/a><span style=\"font-weight: 400;\">, bolo odpovedan\u00e9 zamietavo, alebo mu pred\u00e1vaj\u00faci neodpovedal viac ako 30 dn\u00ed od doru\u010denia \u017eiadosti. V takomto pr\u00edpade sa vo veci ARS Kupuj\u00faci obr\u00e1ti so svojou \u017eiados\u0165ou na subjekt ARS v krajine p\u00f4sobnosti pred\u00e1vaj\u00faceho.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> N\u00e1vrh Kupuj\u00faceho na za\u010datie alternat\u00edvneho rie\u0161enia sporu mus\u00ed v zmysle \u00a7 12 odsek 3 Z\u00e1kona o alternat\u00edvnom rie\u0161en\u00ed spotrebite\u013esk\u00fdch sporov obsahova\u0165:<\/span><\/li>\n<\/ol>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">meno a priezvisko spotrebite\u013ea, adresu na doru\u010dovanie, elektronick\u00fa adresu a telefonick\u00fd kontakt, ak ich m\u00e1<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">presn\u00e9 ozna\u010denie Pred\u00e1vaj\u00faceho<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00fapln\u00fd a zrozumite\u013en\u00fd opis rozhoduj\u00facich skuto\u010dnost\u00ed<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ozna\u010denie, \u010doho sa Kupuj\u00faci ako spotrebite\u013e dom\u00e1ha<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">d\u00e1tum, kedy sa Kupuj\u00faci ako spotrebite\u013e obr\u00e1til na Pred\u00e1vaj\u00faceho so \u017eiados\u0165ou o n\u00e1pravu a inform\u00e1ciu, \u017ee pokus o vyrie\u0161enie sporu priamo s Pred\u00e1vaj\u00facim bol bezv\u00fdsledn\u00fd<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">vyhl\u00e1senie o tom, \u017ee vo veci nebol zaslan\u00fd rovnak\u00fd n\u00e1vrh in\u00e9mu subjektu ARS, nerozhodol vo veci s\u00fad alebo rozhodcovsk\u00fd s\u00fad, vo veci nebola uzavret\u00e1 dohoda o medi\u00e1cii ani nebolo vo veci ukon\u010den\u00e9 alternat\u00edvne rie\u0161enie sporu sp\u00f4sobom pod\u013ea \u00a7 20 ods. 1 p\u00edsm. a) a\u017e e) Z\u00e1kona o alternat\u00edvnom rie\u0161en\u00ed spotrebite\u013esk\u00fdch sporov<\/span><\/li>\n<\/ul>\n<ol start=\"9\">\n<li><span style=\"font-weight: 400;\"> Formou ARS m\u00f4\u017eu by\u0165 rie\u0161en\u00e9 iba spory vypl\u00fdvaj\u00face zo zmluvy medzi pred\u00e1vaj\u00facim a spotrebite\u013eom a spory s touto zmluvou s\u00favisiace, s v\u00fdnimkou sporov pod\u013ea ust. \u00a7 1 ods. 4 z\u00e1kona \u010d. 391\/2015 Z.z. a sporov, ktor\u00fdch hodnota nepresahuje 20 EUR.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Subjekt ARS m\u00f4\u017ee od spotrebite\u013ea po\u017eadova\u0165 \u00fahradu poplatku za za\u010datie ARS.<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> N\u00e1klady spojen\u00e9 s ARS zn\u00e1\u0161a ka\u017ed\u00e1 zo str\u00e1n sporu samostatne bez mo\u017enosti ich n\u00e1hrady.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h3>Z\u00e1vere\u010dn\u00e9 ustanovenia<\/h3>\n<p><span style=\"font-weight: 400;\">Tieto obchodn\u00e9 podmienky platia v znen\u00ed uvedenom na internetov\u00fdch str\u00e1nkach <\/span><a href=\"https:\/\/november.sk\"><span style=\"font-weight: 400;\">november.sk<\/span><\/a><span style=\"font-weight: 400;\"> v de\u0148 odoslania objedn\u00e1vky kupuj\u00facim, ktor\u00fd ich bezv\u00fdhradne prij\u00edma, \u010do taktie\u017e potvrd\u00ed akt\u00edvnym odklikom pri potvrden\u00ed objedn\u00e1vky.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Prev\u00e1dzkovate\u013e si vyhradzuje pr\u00e1vo na pr\u00edpadn\u00fa zmenu \u010di doplnenie obchodn\u00fdch podmienok. Na uzatvoren\u00e9 objedn\u00e1vky sa v\u0161ak vz\u0165ahuje znenie platn\u00e9 v \u010dase vykonania objedn\u00e1vky.<\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-0\" data-row=\"script-row-unique-0\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-0\"));<\/script><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"V\u0160EOBECN\u00c9 OBCHODN\u00c9 PODMIENKY Tieto obchodn\u00e9 podmienky platia pri n\u00e1kupe v internetovom obchode november.sk\u00a0 ktor\u00e9ho prev\u00e1dzkovate\u013eom je Bearquarters, s.r.o., so s\u00eddlom [...]","protected":false},"author":1,"featured_media":172417,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-172494","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>V\u0161eobecn\u00e9 obchodn\u00e9 podmienky &#8212; November<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.november.sk\/en\/vop\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"V\u0161eobecn\u00e9 obchodn\u00e9 podmienky &#8212; November\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.november.sk\/en\/vop\/\" \/>\n<meta property=\"og:site_name\" content=\"November\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-23T21:47:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.november.sk\/wp-content\/uploads\/2026\/03\/November_feature_image.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"27 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.november.sk\\\/vop\\\/\",\"url\":\"https:\\\/\\\/www.november.sk\\\/vop\\\/\",\"name\":\"V\u0161eobecn\u00e9 obchodn\u00e9 podmienky &#8212; 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